Week 10 Quiz Name First Last Agent's Name First Last Agent's Email* 1. What should you do with the Referrals Text Scripts?Save in an email draftCopy and paste in a sticky noteWrite down on a notebook2. For each referral/introduction what gift card amount do most agencies typically send?$15$5$103. Do you have to put "STATE FARM:" before the texts you send to clients?NoYes - This is a recommended best practice4. What does the Bart Simpson cartoon depict?Give the customer what they wantDon't sell on price aloneD'Oh! You have the wrong coverage!All customers are the same, so sell the same5. What are sales driven by?OptionsKnowledgeQuestions6. True or False: You should take the perspective of the prospective customer and use that to drive your presentation.TrueFalse7. When selling to the prosepective customer you should tell them this is what kind of relationship?Long-termShort-term (the duration of the sale)Strictly professional8. If a prospect has been with their current company a long time what do you focus on?Their policies are not set up correctly.The number of clients you haveAccident ForgivenessState Farms Brand9. Should you use real-life examples for coverage?No, it can scare them awayYes, puts it into perspective10. True or False: Abraham Lincoln was the 5th president of the United States.FalseTrueNo SPAM!NameThis field is for validation purposes and should be left unchanged.