Week 10 Quiz Name First Last Agent's Name First Last Agent's Email* 1. What should you do with the Referrals Text Scripts? Save in an email draft Copy and paste in a sticky note Write down on a notebook2. For each referral/introduction what gift card amount do most agencies typically send? $10 $5 $153. Do you have to put "STATE FARM:" before the texts you send to clients? No Yes - This is a recommended best practice4. What does the Bart Simpson cartoon depict? Give the customer what they want All customers are the same, so sell the same D'Oh! You have the wrong coverage! Don't sell on price alone5. What are sales driven by? Questions Options Knowledge6. True or False: You should take the perspective of the prospective customer and use that to drive your presentation. False True7. When selling to the prosepective customer you should tell them this is what kind of relationship? Long-term Short-term (the duration of the sale) Strictly professional8. If a prospect has been with their current company a long time what do you focus on? State Farms Brand Accident Forgiveness The number of clients you have Their policies are not set up correctly.9. Should you use real-life examples for coverage? No, it can scare them away Yes, puts it into perspective10. True or False: Abraham Lincoln was the 5th president of the United States. True FalseNo SPAM!EmailThis field is for validation purposes and should be left unchanged.