Week 4 Quiz Name First Last Agent's Name First Last Agent Email* 1. When you don't know something should you guess?No, never guessYes, the customer needs to have confidence and trust in the office2. What is the preferred method of communication for most of our younger clients?EmailTextingPhone Call3. How do you access the SPEED Text scripts?ECRMFolder on your desktopSPEED Training Website4. What makes State Farm unique?Forgiven AccidentsGood Driving DiscountsAll the aboveOur Surcharge Policy5. What email from our series so far should you refer back to, when you don't know the answer to a customer inquiry?"Finding the Right Answer""Give Time Get TIme""Buy Some Time"6. How many ground rules were in the article about being asked questions you do not know?151612107. Finish the line from the article: "Not knowing an answer is not a problem. It's a..."Teaching lessonSymptomLack of proper time management8. What are the 4 C's of why people shop for insurance?Customer Service, Cost, Competency, and ConvenienceClaim, Competency, Care, Customer ServiceCost, Care, Convenience, and Claim9. What is the Triangle of Protection?Fire, Life, DisabilityFire, Auto, HomeHome, Auto, Disability10. What are the phrases used to make a sale?Word PhrasesWord TracksWord Rules11. How many rules are there to approaching a referral? (From our email training series so far).10.58.5105No SPAM!NameThis field is for validation purposes and should be left unchanged.